The purpose of this console is to facilitate communication channels and allow on line order entry whenever possible. There are 3 different formats SWON locations can use to place orders.

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ON LINE ORDER ENTRY: SWON has the ability to enter orders on line.  Entering orders on line is the best format to use.  It gives you the ability to receive email confirmation on created orders, and emails you when the order is delivered providing proof of delivery information.  It also gives you an order number specific to your request and remains visible in our system for a period of 1 year.  This process is the most reliable and is available 24 hours a day, 7 days a week.  For help on using the on line system please refer to one of the tutorials below.  To retrieve login information for this option please email us at SWON@velocityexp.com.
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800 CALL IN:  For those that do not have access to the internet and need to place an order via telephone.  The phone number to call is 800-698-2912.
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EMAIL ORDERS:  The email address to send orders is SWON@velocityexp.com. Please provide complete information and include your phone number.

If you have any questions and would like to speak to a customer service representative please email us at SWON@velocityexp.com.

When entering on line orders, if information appears on the pick up screen simply click on "Lookup Address" to clear it.

 

Beginning the week of September 8, 2008 we will provide service to the following libraries on a weekly basis.  Some deliveries will be consolidated in order to reduce costs. 

 

These Libraries are:

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Clark County Public Library
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Champaign County Library
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Urbana University
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Wright State University
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Sinclair Community College

**Orders that are signed using "CNI" means the customer was not in.  We will issue a new order number which can be traced by entering the original order number in the "reference" field on the tracking section of the website.

 

Enter Tracking Section through website