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Do's and Don'ts

 

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The need for PT is based on the realization that your location has exhausted all other measures to perform work with our own I/C's and staff.  Has this been realized?

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Do not contact the agent directly before getting approval code.  Note that contacting the agent directly and having the agent perform work without an approval or order number will result in the agent not getting paid for that work.

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Your agent will have to login to the website under "agent login" and approve the orders and rates you provide.  If there is a discretion you must work that out with the agent prior to closing out the week.

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YOUR AGENT IS NOT PAID USING THIS SYSTEM!  This means that you still have to make absolutely sure the numbers reflected on the PT Console match the numbers you enter into COPS.  The agents will get a statement that should match the PT Console but it's up to you to make sure that happens.

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No NVP approval, no agent.

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Your agents will work with the PT dept for any outstanding payments.  The agents will know where to view on line payments and trained by the PT dept on use of our system.  Any issues surrounding PT payments should be directed to the PT dept.  This is why it is extremely important you enter the correct amount into COPS.

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HNC will NOT bill the customer and will only serve as a tracking and monitoring tool for the use of Purchased Transportation.

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Before using any PT you must first establish and driver number in your company number within COPS.

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Since the FC's have to accept the jobs and the pay there should never be an issue with outstanding payments unless COPS does not match the PT Console.

 

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