Some users experience an error on the status bar that does not allow them to view jobs. 

Registry reporting error not allowing to view jobs

 

Registry working properly allowing to view jobs

 

 

This is due to the security within our system.  In order to properly view all of the jobs many users have to update their registry.  This can be performed by simply on the REGISTRY UPDATE FILE link above and follow the instructions.  Some Suppliers using WindowsXP must have administrative privileges to update the registry.  If you have a "pop up blocker" installed on your computer, please make sure you allow pop ups from our URL.  If you continue to have issues with the registry then manually change the settings by following the instructions on the link below.

Update Internet browser settings

 

Helpful notes to follow while using the Supplier Console

 

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Download the supplier manual to help guide you through the system.  The Horizon system is simple and easy to use but the manual will help you with some additional features of the system.

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Additional help is available by emailing us and setting up an on line training session.

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